#Toxic Behavior

Tackling Toxicity in Multiplayer Games The Game Behavior Change Wheel Approach

Toxicity has been a prevailing issue in competitive multiplayer games. In this study, we propose the Game Behavior Change Wheel (GBCW), a new approach for tack- ling toxicity in competitive gaming. A case study was also carried out using the GBCW to design in-game interventions against the flaming behavior in Overwatch. The case study shows that the GBCW is able to develop a comprehensive view of the toxic behavior in the game and also provides systematic guidance on the inter- vention design against toxicity.